Terms of Service

Our Terms

CITA Interior operates this website and all related services. When we use terms like “we,” “us,” or “our” throughout this document, we refer to CITA Interior. By accessing our website or making a purchase, you agree to follow these Terms of Service along with all policies referenced here. These terms apply to everyone who uses our site, whether you browse casually, purchase furniture, or contribute content. Please read everything carefully before you continue.
Your use of this website means you accept these terms completely. If you disagree with any part of these conditions, please do not use our services. We may add new features or tools to our store over time, and all additions will follow these same terms. You can always find the current version of our Terms of Service on this page, so check back regularly for updates.
We reserve the right to modify these terms at any time by posting changes on our website. Your continued use after we post changes means you accept the new terms. Our online store is hosted on an e-commerce platform that enables us to sell wooden furniture and related services to customers worldwide.

Your Eligibility and Responsibilities
By agreeing to these Terms of Service, you represent that you are at least 18 years old or have reached the age of majority in your state or province of residence. If you are the age of majority, you confirm that you have given us consent to allow any minor dependents under your care to use this website. You agree to use our products and services only for lawful purposes that comply with all applicable laws in your jurisdiction, including copyright laws, intellectual property rights, and trade regulations.
You must not transmit harmful software, viruses, or malicious code through our website. Any attempt to interfere with our site’s functionality, security features, or other users’ experience is strictly prohibited. If you breach any of these terms, we will immediately terminate your access to our services and may take additional legal action if necessary.

Our Rights and General Conditions
We reserve the right to refuse service to anyone at any time for any reason. Your content on our site may be transmitted across various networks and might undergo technical modifications to meet network requirements. However, we always encrypt credit card information during transmission to protect your financial data.
You may not reproduce, copy, sell, or exploit any part of our service without our written permission. This includes website content, product images, design elements, and proprietary information. The headings in this agreement exist only for convenience and do not limit the terms themselves. We maintain complete discretion over how we operate our business and provide services.

Information Accuracy and Updates
We strive to provide accurate information on our website, but we cannot guarantee that every detail is perfect, complete, or current at all times. The content on this site serves as general information and should not be your only source when making important decisions. You should consult additional sources and verify details independently before relying on information from our website.
Some information on our site may be historical or outdated. We reserve the right to modify our content at any time without obligation to update everything immediately. You are responsible for monitoring our site for changes. Any reliance on the information we provide is entirely at your own risk.

Product Pricing and Service Changes
All prices for our wooden furniture and services are subject to change without prior notice. We may modify, suspend, or discontinue any part of our service at any time without notifying you in advance. We are not liable to you or any third party for changes to prices, modifications to services, or temporary unavailability of our website.
Market conditions, material costs, and business needs may require us to adjust our offerings. While we aim to maintain consistency, we cannot guarantee that products or prices will remain the same indefinitely. Check our website regularly to stay informed about current pricing and product availability.

Available Products and Services
Some furniture pieces or services may be available exclusively through our website. Limited quantities may apply, and items are subject to our Returns & Refunds Policy. We make every effort to display accurate colors and images of our wooden furniture, but we cannot guarantee that your screen will show colors exactly as they appear in person. Wood grain patterns are naturally unique, so actual products may vary slightly from photographs.
We reserve the right to limit sales to specific people, regions, or jurisdictions on a case-by-case basis. We may restrict quantities of products we offer at our sole discretion. All product descriptions and pricing can change at any time without notice. We may discontinue any product whenever necessary, and any promotional offer is void where prohibited by law.
We do not guarantee that products will meet your exact expectations or that our service will be completely error-free. Natural wood characteristics mean each piece has unique qualities. You acknowledge these natural variations when purchasing our furniture.

Order Processing and Account Information
We may refuse, limit, or cancel any order at our discretion. These restrictions might apply to orders from the same account, credit card, or shipping address. If we change or cancel your order, we will attempt to notify you using the contact information you provided. We reserve the right to limit orders that appear to come from resellers, dealers, or distributors rather than end customers.
You must provide accurate, complete, and current information for all purchases. This includes your email address, shipping details, and payment information. You agree to update your account promptly if any information changes, so we can process transactions and communicate with you effectively.

Third-Party Tools and Links
Our website may provide access to third-party tools, services, or websites that we do not control or monitor. We offer these tools “as is” and “as available” without any warranties or guarantees. We are not responsible for how these external tools function or for any problems that arise from your use of them.
Similarly, certain content or links on our site may direct you to external websites that are not operated by CITA Interior. We do not examine or evaluate these third-party sites and assume no responsibility for their content, accuracy, or practices. When you leave our website, you do so at your own risk.
We do not endorse or guarantee any products, services, or information offered by third parties. Any transactions or communications you have with external companies are solely between you and them. If you experience issues with third-party tools or websites, please contact those providers directly.

User Comments and Submissions
If our website includes interactive features like comments, reviews, or other content submission options, you may post content as long as it is not illegal, obscene, threatening, defamatory, or invasive of privacy. Your content must not infringe on intellectual property rights or harm any person or organization. You agree not to impersonate anyone or misrepresent your affiliation with any entity.
You grant us a non-exclusive license to use, reproduce, edit, and distribute any content you submit. We may use your comments in marketing materials, on our website, or in any other format we choose. You are responsible for the accuracy of your submissions and confirm that your content does not violate anyone else’s rights.
We reserve the right to monitor, edit, or remove any user-generated content at our discretion. We are not obligated to review all submissions before they appear on our site. However, we may remove content that violates these terms or that we find objectionable for any reason.

Personal Information and Privacy
Your personal information is subject to our Privacy Policy, which explains how we collect, use, and protect your data. By using our website, you consent to our data practices as described in that policy. We recommend reviewing our Privacy Policy to understand how your information is handled.
We take reasonable measures to protect your personal information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized access to your account.

Error Correction and Information Updates
We reserve the right to correct any errors, inaccuracies, or omissions on our website at any time, even after you have submitted an order. This includes corrections to product descriptions, pricing, availability, and information covered in our Shipping Policy. We may update or cancel orders if information was incorrect when you placed your order.
We are not obligated to update information regularly except as required by law. The absence of a specific update date does not mean all information is current. You should not assume that older information on our site remains accurate. We recommend contacting us directly if you need to verify specific details before making a purchase.

Prohibited Uses of Our Website
Beyond other restrictions mentioned in these terms, you may not use our website or content for unlawful purposes, to violate regulations, or to infringe on intellectual property rights. You may not harass, harm, or discriminate against others based on gender, religion, race, disability, or other protected characteristics. Submitting false information, uploading malicious code, or collecting personal data from other users is strictly forbidden.
You may not use our site to spam, phish, or interfere with security features. Attempting to access restricted areas, reverse engineer our platform, or circumvent protective measures will result in immediate termination of your access. We reserve the right to pursue legal action against users who engage in prohibited activities.

Limitation of Warranties and Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using our service will be accurate or reliable. You agree that we may remove the service for indefinite periods or cancel it at any time without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. Except where we explicitly state otherwise, the service and all products delivered through it are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, whether express or implied. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall CITA Interior, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. This limitation applies to your use of the service or any products purchased through the service, or for any other claim related to your use of the service or any product, including errors or omissions in content, or any loss or damage resulting from use of the service or content made available through it, even if we were advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

Your Indemnification Agreement
You agree to indemnify, defend, and hold harmless CITA Interior and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
This indemnification obligation will survive the termination of these Terms of Service and your use of our service. You will cooperate fully in our defense of any claims and will not settle any matter without our prior written consent.

Severability of Terms
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination of Service
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may accordingly deny you access to our services or any part thereof.

Complete Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or in respect to the service constitute the entire agreement and understanding between you and us. They govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
Any legal action or proceeding arising under these Terms of Service will be brought in the appropriate federal or state courts, and you hereby consent to the personal jurisdiction and venue therein. Some jurisdictions do not allow certain warranty exclusions or limitations on liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

Changes to These Terms
We may update these Terms of Service at any time without prior individual notice. When we make changes, we will post the updated version on this page with a new “Last Updated” date. We recommend checking this page periodically to stay informed about current terms.
Your continued use of our website after changes are posted constitutes your acceptance of the modified terms. If you do not agree with new terms, you should discontinue using our services immediately. Significant changes may be highlighted on our website or communicated through email when appropriate.

Contact Information
If you have questions about these Terms of Service or need clarification on any provisions, please contact our customer support team. We are committed to addressing your concerns promptly and transparently.

Email: support@citainterior.com
Business Hours: Monday to Friday, 9:00 AM to 8:00 PM (ICT)

We typically respond to inquiries within 1-2 business days. For urgent matters, please indicate the priority in your subject line. We appreciate your business and your compliance with these terms as we work together to provide you with beautiful, sustainable wooden furniture.

CITA Interior – True wood true comfort