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Privacy Policy
This Privacy Policy describes how CITA Interior (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from us. It also explains your privacy rights and how the law protects you. For purposes of this Privacy Policy, “you” and “your” means you as the user of our services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully before using our services. By accessing or using any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the “Last Updated” date at the top of this page. We will take any additional steps required by applicable law to notify you of significant changes. Your continued use of our services after we post changes means you accept the new Privacy Policy.
How We Collect and Use Your Personal Information
To provide our services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. We have collected personal information over the past 12 months as described in the sections below.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide our services, comply with applicable legal obligations, enforce our terms of service, and protect or defend our services, our rights, and the rights of our users or others. We process your information only when we have a legal basis to do so, such as with your consent, to fulfill our contract with you, or to pursue our legitimate business interests.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our website and use our services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
– Information We Collect Directly from You
Information that you directly submit to us through our services may include:
Basic contact details including your name, postal address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions if you create an account with us.
Shopping information including the items you view, add to your cart, or save to a wishlist.
Customer support information including the information you choose to include in communications with us, such as when sending messages through our contact forms or customer service channels.
Product preferences including information about your furniture style preferences, wood type preferences, and custom design requests.
Some features of our services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features. For example, you cannot place an order without providing shipping and payment information.
– Information We Collect Automatically
We automatically collect certain information about your interaction with our services (“Usage Data”). To do this, we use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our website, including device information, browser type and version, operating system, IP address, referring website addresses, pages viewed, time spent on pages, and other information regarding your interaction with our services.
This automatic collection helps us understand how visitors use our website, improve our services, and provide you with a better user experience. We also use this information for analytics purposes and to detect and prevent fraud or security issues.
– Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
E-commerce platform providers who support our website and services with hosting and technical infrastructure.
Payment processors who collect payment information (such as bank account, credit or debit card information, and billing address) to process your payment and fulfill your orders. They collect this information to perform our contract with you and provide you with the products or services you have requested.
Analytics providers who help us understand how users interact with our website and services.
Marketing and advertising partners who may provide us with information about your interactions with advertisements or promotional content.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect information using online tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the Third Party Websites and Links section below.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: We use your personal information to provide you with our services and perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account or purchases, creating and managing your account, arranging for shipping of wooden furniture, facilitating returns and exchanges, and enabling you to post reviews. We also use your information to communicate with you about your orders and respond to your inquiries.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or postal mail, and showing you advertisements for our wooden furniture products. This may include using your personal information to better tailor our services and advertising on our website and other websites. We may also use your information to inform you about new products, special offers, or design inspiration related to wooden furniture and interior design.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with You: We use your personal information to provide customer support, respond to your questions, and improve our services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you. We may contact you about your orders, account updates, or service-related matters.
- Analytics and Improvement: We use your information to analyze how customers use our website and services, identify trends, and improve our product offerings, website functionality, and customer experience. This helps us understand which wooden furniture designs are most popular and how we can better serve our customers.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our legal rights and interests.
Cookies and Tracking Technologies
Like many websites, we use cookies and similar tracking technologies on our website. Cookies are small data files stored on your device that help us improve our services and your experience. We use cookies to power and improve our website and services, remember your actions and preferences, run analytics, and better understand user interaction with our services.
We may also permit third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites. These third parties may collect information about your online activities over time and across different websites when you use our services.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some features and general functionality to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- Service Providers: We share your personal information with service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping and logistics, website hosting, data analysis, customer service, email delivery, marketing and advertising, and fraud prevention. These service providers are authorized to use your personal information only as necessary to provide services to us.
- Business Transfers: We may share your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If such a transaction occurs, we will notify you and provide information about how your personal information will be handled.
- Legal Obligations and Protection: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent fraud or illegal activity, or protect the personal safety of our users or the public.
- With Your Consent: We may disclose your personal information for any other purpose with your consent or at your direction.
- Affiliates: We may share your personal information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
User Generated Content
Our website may allow you to submit reviews, comments, or other user-generated content about our wooden furniture products. If you submit user-generated content to any public area of our services, this content will be public and accessible by anyone who visits our website.
We do not control who will have access to the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties through user-generated content features.
Third Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of our services and users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on our services.
Children’s Privacy
Our services are not intended to be used by children under the age of 18, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age. If we discover that we have collected personal information from a child without parental consent, we will delete that information as quickly as possible.
Security and Retention of Your Information
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or destroy it in accordance with applicable laws and our internal policies. Some information may be retained in backup systems or records for a limited additional period as required by law or for legitimate business purposes.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information we hold about you, including details relating to the ways in which we use and share your information. You can request a copy of the personal information we have collected about you.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you. Please note that we may need to retain certain information for legal or administrative purposes, such as record keeping, completing transactions, or detecting fraudulent activity.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you. We strive to keep your information accurate and up to date.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit our website.
- Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information: You may have a right to direct us to limit our use and disclosure of sensitive personal information to only what is necessary to perform our services or provide the goods reasonably expected by an average customer.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information in certain circumstances.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial or contacting us using the details provided below.
- Managing Communication Preferences: We may send you promotional emails about our wooden furniture products, design inspiration, and special offers. You may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account, orders you have made, or customer service matters.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law, typically within 30 to 45 days.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. We take privacy concerns seriously and will investigate your complaint promptly. If you are not satisfied with our response, depending on where you live, you may have the right to lodge your complaint with your local data protection authority or privacy regulator.
International Users
CITA Interior is based in the United States and serves customers worldwide. Please note that we may transfer, store, and process your personal information in the United States and other countries where we operate or where our service providers are located. Your personal information may be processed by staff and third-party service providers in these countries.
If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. The data protection laws in the United States may differ from those in your country of residence. By using our services, you acknowledge and agree to the transfer of your information to the United States and other countries where we operate, which may have different data protection rules than your country.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights and choices, please contact our customer support team. We are committed to resolving privacy concerns promptly and transparently.
Email: support@citainterior.com
Business Hours: Monday to Friday, 9:00 AM to 8:00 PM (EST)
We typically respond to inquiries within 1-2 business days. For privacy-related requests, we will respond within the timeframe required by applicable law. Please provide sufficient detail in your request so we can properly address your concerns or fulfill your rights request.
CITA Interior – True wood true comfort